Privacy policy

PERSONAL DATA PROTECTION POLICY

E-Station is committed to an ongoing process of compliance with the General Data Protection Regulation of 27 April 2016. With this new regulation, E-Station strengthens its personal data protection policy so that our users' data is collected and used in a transparent, confidential and secure manner.

Our Personal Data Protection Policy describes how E-Station processes the personal data of visitors and users (hereinafter the "Users") when browsing our website (hereinafter the "Site"). The Personal Data Protection Policy is an integral part of the Site's General Terms of Use.

E-Station continuously pays attention to our Users' data. We may therefore periodically modify, supplement or update the Personal Data Protection Policy. We may also make necessary changes to comply with changes in applicable legislation and regulations. 

As far as possible, we will notify you of any significant change. We nevertheless encourage you to regularly consult the latest version in force, available on our Site.

YOUR PRIVACY IS IMPORTANT
We therefore provide you with information on how we process your personal data in accordance with Art. 13 of Regulation (EU) 679/2016.

Who is responsible for processing my personal data?
E-STATION S.A.S. (hereinafter referred to as "E-STATION") whose registered office is located at 23 rue D'Anjou – 75008 Paris France.

What are the purposes of data processing?

We collect personal data that you provide to us and data that we gather.

We use this personal data to improve your user experience and personalize our services.

When you use our site and/or when you register, we collect and process personal data about you such as: your first and last names, address or email address.

We will also ask you to provide your email address and/or phone number in order to use this data to create an account, send information emails and notifications, and for the newsletter.

We also collect your username, avatar, postal address, gender, phone number, IP address, and certain information available on your social networks.

E-Station uses rating methods for its training modules and learning paths to analyze satisfaction with the courses taken, exercises, completed chapters, paths and projects. We use this data for analysis and display. This data is used for various aspects, in particular to gather your user experience and track your progress, and to set up monitoring and statistics based on your motivation.

When you provide us with your contact details, we may contact you by phone and ask you for information about your professional project, your preferred path, your financing preferences, your interest in long-term training, the obstacles regarding the proposed solution, the estimated start date, and depending on your situation, the reason for rejection. This data is used for recording, consultation, use, completion, extraction and transmission to promote the paths of our learners.

As part of satisfaction surveys, we may use a customer satisfaction measurement tool (Net Promoter Score). Through this tool, you will be asked to write a review of the training taken with E-Station.

Data is collected for the purpose of providing the product, service or feedback requested using this feature (for example, reports, requests for information or assistance, thanks, appointment scheduling, complaints or contacts) and to generally comply with legal obligations.

What is the legal and optional basis for processing?

The legal and optional bases used for processing Your Data, depending on the purposes indicated in the paragraph above, are as follows: 

1. a) Feedback and service provision: processing for these purposes is based on the need to provide the customer with feedback or an electric vehicle charging station installation service.
   Providing your Personal Data to E-STATION for these purposes is not mandatory, but otherwise it will not be possible to provide you with a Service or Feedback. 
2. b) Compliance: processing for this purpose is based on E-STATION's need to fulfill any legal obligation.

How is the data processed?
Personal data is processed by manual, computer and telematic means, protected by appropriate and up-to-date security measures to ensure data confidentiality.

How long do you process my data?
Processing will cease when the aforementioned purposes are no longer applicable. This will be done by deleting your data from our database.

How does my data circulate?
The data you provide may be shared with "third parties" in order to carry out the necessary activities related to your request and to comply with the relevant legislative and/or regulatory obligations.

The list of third parties (data controllers and processors) to whom E-STATION communicates your data is available by writing to [email protected].

What is the email address of E-STATION's data protection officer (DPO)?
The email address is as follows: [email protected]

What are your "privacy rights"?
You have the right to ask E-STATION, at any time:

• Access to your Personal Data (or a copy of your Personal Data), as well as additional information about the processing of your Personal Data. 
• The rectification or updating of your Personal Data processed by E-STATION, if it is incomplete or outdated. 
• The deletion of your Personal Data from E-STATION's databases. 
• The restriction of the processing of your Personal Data by E-STATION. 

Obtaining your Personal Data in a structured, commonly used and machine-readable format.

You can exercise your rights by writing to the contact details indicated in the privacy section of E-STATION's institutional sites or by writing to: [email protected].

In all cases, you always have the right to contact the competent supervisory authority (personal data protection authority).

WHY DO WE USE COOKIES?

We use cookies on our Site for the purposes of your browsing, the optimization and personalization of our Services on our website by remembering your preferences.

You can disable cookies at any time.

Definition of "cookie" and its use.

A "cookie" is a text file placed on your computer when visiting our website. On your computer, cookies are managed by your web browser.

We use cookies on our Site for the purposes of your browsing, the optimization and personalization of our Services on our website by remembering your preferences. Cookies also allow us to see how our website is used. We automatically collect your IP address and information about the use of our Site. Our website can thus remember your identity when a connection has been established between the server and the web browser. Information previously provided in a web form can thus be retained.

Different types of cookies are used on our Site:

Cookies that are strictly necessary for the operation of our website (mandatory cookies). They allow you to use the main features of our website. 

Without these cookies, you will not be able to use our website normally.

Functional cookies, including so-called "analytical" cookies: in order to improve our services, we use audience measurement cookies such as the number of pages viewed, the number of visits, User activity and their return frequency, in particular thanks to Google Analytics services. 

These cookies only allow the establishment of statistical studies on User traffic on our website, the results of which are completely anonymous to allow us to know the use and performance of our website and to improve its operation. 

Accepting these cookies allows optimal use of our website; if you refuse them, we cannot guarantee normal use of our website. .
This also includes cookies that allow us to personalize your experience on our website by remembering your preferences (such as social media site sharing cookies). 

These cookies may be placed by a third party on our behalf, but they are not authorized to use them for purposes other than those described.
Targeting cookies (advertising cookies): 

These cookies are linked to services provided by third parties, such as "Like" or "Share" buttons. These cookies are placed by third parties.

Types of cookies used.

The following types of cookies are used on this Site:

Temporary cookies: this type of cookie is active in your browser until you leave our website and expires if you do not access the Site for a certain given period.
Permanent cookies or tracers: this type of cookie remains in your browser's cookie file for a longer period, which depends on your web browser settings. Permanent cookies are also called tracking cookies.

Use of third-party cookies.

We may use third-party partners, such as Google Analytics, to track the activity of visitors to our website or to identify your interests on our website and personalize the offer addressed to you on our website or outside our website. The information that may thus be collected by third-party advertisers may include data such as geolocation data or contact information, such as email addresses. The privacy policies of these third-party advertisers provide additional information on how cookies are used.

We ensure that partner companies agree to process the information collected on our website exclusively for our needs and in accordance with our instructions, in compliance with European regulations, and undertake to implement appropriate measures for securing and protecting data confidentiality.

Disabling cookies.

You can disable cookies at any time by selecting the appropriate settings in your browser to disable cookies (the help section of the browser used specifies how to proceed).

We draw your attention to the fact that disabling cookies may reduce or prevent accessibility to all or part of certain features.

Regarding promotional emails: You can withdraw your consent at any time by clicking on the unsubscribe link provided in each of our communications or by contacting us.

We collect the information you provide to us, in particular when:

• You browse our website and applications
• You create, modify and access your personal account
• You fill out a contact form
• You fill out an application form for our training offers
• You contact our Customer Service

How is your personal data protected?

We take all necessary measures to protect your data. We also ask you to ensure the confidentiality of the data.

E-Station applies generally recognized technological and organizational security measures so that the personal data collected is not lost, misappropriated, accessed, modified or disclosed by unauthorized third parties, unless the communication of this data is required by applicable regulations, in particular at the request of a judicial, police, gendarmerie or any other authority empowered by law.

The security of personal data also depends on Users. Users who are members of E-Station undertake to keep their username and password confidential. Members also undertake not to share their account and to report to E-Station any unauthorized use of said account as soon as they become aware of it.

How long is the personal data of E-Station users kept?

Your data is kept for a limited period to ensure optimal security.

Personal data communicated by E-Station Users will be deleted after a certain period and according to the data processed.

In order to allow members to recover their account in case of a forgotten password after an extended period without logging in to the Site, your email is kept for security. It is nevertheless possible to delete it by modifying your profile information in the "My Account" section of the Site.

We keep your data only for the time necessary for the purposes pursued, in accordance with legal requirements, and in particular:

Connection data and data relating to your profile:

• 5 years after your last use of our website, if you have not closed your account;
• In the event that your account has been suspended or blocked, we keep your data for a period of 2 years from the suspension in order to prevent any circumvention on your part of the rules in force on our website.
• Billing data and data relating to your contract: 10 years
• Visitor data and data relating to commercial prospecting: 3 years
• Data relating to project validation and installation: 10 years

What happens when using E-Station services in connection with social networks?

We are not responsible for the use of data made by social networks. You can configure them on their sites.

When you use social networks and E-Station services or applications in connection with social networks, this may lead to the collection and exchange of certain data between social networks and E-Station.

We are not responsible for the use made of your data by social networks for their own account. You have the option to configure and control access and privacy of your data directly on the social networks.

What are your rights?

In application of the European regulations in force, we have implemented procedures and mechanisms allowing you to exercise your rights.

In accordance with the regulations in force, Users of our website have the following rights:

• right of access and rectification;
• updating, completeness of User data;
• right to block or delete Users' personal data, when it
• are inaccurate, incomplete, ambiguous, outdated, or whose collection, use, communication or storage is prohibited;
• right to withdraw consent at any time;
• right to restriction of processing of User data;
• right to object to the processing of personal data;
• right to portability of the data that Users have provided, when this data is subject to automated processing based on their consent or a contract.

If you wish to know how E-Station uses this personal data, request to rectify it or object to processing, you can send an email to the address contact (at) E-Station.fr or send a letter to the following address: E-Station – Data Protection Officer – 23 rue d'Anjou, Paris France.

Finally, E-Station Users may file a complaint with the supervisory authorities, in particular the CNIL).

Your requests will be processed within one month. In case of reasonable doubt about your identity, we may request that additional information necessary to confirm your identity be provided to us.

How to contact us – data protection officer details

Confirmation that I have read the information notice

Regarding the processing by E-STATION of my personal data in the manner and for the purpose described above.